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Insiders has intro\u00adduced a highly efficient response manage\u00adment solution for HUK24 \u2013 with its smart FLOW solution. With around 13 million insured vehicles, the HUK Group is the largest motor insurer in Germany (as of 2020), and the direct insurance sub\u00adsi\u00addiary HUK24 is also amongst the top 10 insurers.<\/strong><\/p>\n The volume of customer e\u2011mails at HUK24 is high: HUK24\u2019s customer service team receives between 4,500 and 5,000 e\u2011mails a day. This number grows to more than 16,000 e\u2011mails a day at peak times. As a direct insurer that operates exclu\u00adsi\u00advely online, it is part of HUK24\u2019s high customer com\u00admit\u00adment to process its customers\u2018 concerns quickly and com\u00adpe\u00adtently. Every single e\u2011mail must be sifted, dis\u00adtri\u00adbuted, processed, and archived. Without a high-per\u00adfor\u00admance response manage\u00adment system, this would not be possible.<\/p>\n Searching for a suitable IT solution \u2013 sca\u00adla\u00adbi\u00adlity, avai\u00adla\u00adbi\u00adlity, and quality were business-critical core requi\u00adre\u00adments. In addition to the best possible support for their customer service agents, it was crucial to HUK24 that inquiries were auto\u00adma\u00adti\u00adcally pre-qualified, so that cases could be processed quickly.<\/p>\n \u201eOur customers expect quick feedback on expressed concerns,\u201c explains Marcus Helbig, Infor\u00adma\u00adtion Tech\u00adno\u00adlogy \u2013 Appli\u00adca\u00adtion Deve\u00adlo\u00adp\u00adment Depart\u00adment at HUK-COBURG. <\/p>\n \u201eDue to the many thousands of e\u2011mails from customers per day, we have to place the very highest demands on our response manage\u00adment solution. smart FLOW from Insiders Tech\u00adno\u00adlo\u00adgies fully met our spe\u00adci\u00adfi\u00adca\u00adtions.\u201c <\/p>\n<\/blockquote>\n Today, HUK24 can offer its customers a fast and competent service while bene\u00adfiting from many stream\u00adlined processes \u2013 thanks to powerful AI. The open structure of smart FLOW ensures fle\u00adxi\u00adbi\u00adlity in designing workflows and modern software tech\u00adno\u00adlogy allows for the best sca\u00adla\u00adbi\u00adlity, robust\u00adness, and ease of use. The per\u00adfor\u00admance reserves allow for more ope\u00adra\u00adtional relia\u00adbi\u00adlity even in high-load phases. Our solutions have already been used in many other parts of the HUK-COBURG insurance group, resulting in cor\u00adre\u00adspon\u00adding synergies, par\u00adti\u00adcu\u00adlarly con\u00adcer\u00adning main\u00adten\u00adance and operation. <\/p>\n [\/et_pb_text][et_pb_button button_url=\u201c@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9hdHRhY2htZW50Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEzNDUzIn19@\u201c url_new_window=\u201eon\u201c button_text=\u201eRead Story\u201c _builder_version=\u201e4.10.6\u201c _dynamic_attributes=\u201ebutton_url\u201c _module_preset=\u201edefault\u201c custom_button=\u201eon\u201c button_font=\u201eMontserrat|700|||||||\u201c hover_enabled=\u201e0\u201c global_colors_info=\u201c{}\u201c sticky_enabled=\u201e0\u201c][\/et_pb_button][et_pb_divider color=\u201e#f2f2f2\u201c _builder_version=\u201e3.10.2\u201c global_colors_info=\u201c{}\u201c][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Insiders has intro\u00adduced a highly efficient response manage\u00adment solution for HUK24 \u2013 with its smart FLOW solution. With around 13 million insured vehicles, the HUK Group is the largest motor insurer in Germany (as of 2020), and the direct insurance sub\u00adsi\u00addiary HUK24 is also amongst the top 10 insurers. The volume of customer e\u2011mails at [\u2026]<\/p>\n","protected":false},"author":20,"featured_media":13503,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","wp_typography_post_enhancements_disabled":false,"_mbp_gutenberg_autopost":false,"footnotes":""},"categories":[1,2,109],"tags":[],"class_list":["post-13442","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-blog-en","category-featured"],"acf":[],"_links":{"self":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/13442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/comments?post=13442"}],"version-history":[{"count":0,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/13442\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media\/13503"}],"wp:attachment":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media?parent=13442"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/categories?post=13442"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/tags?post=13442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n