[et_pb_section fb_built=\u201e1\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201e0px||0px||true\u201c global_colors_info=\u201c{}\u201c][et_pb_row _builder_version=\u201e4.18.0\u201c custom_padding=\u201c||||false|false\u201c global_colors_info=\u201c{}\u201c][et_pb_column type=\u201e4_4\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201c|||\u201c global_colors_info=\u201c{}\u201c custom_padding__hover=\u201c|||\u201c][et_pb_post_title author=\u201eoff\u201c date=\u201eoff\u201c categories=\u201eoff\u201c comments=\u201eoff\u201c _builder_version=\u201e4.16\u201c _module_preset=\u201edefault\u201c title_font=\u201eMontserrat|800|||||||\u201c global_colors_info=\u201c{}\u201c][\/et_pb_post_title][et_pb_text _builder_version=\u201e4.18.0\u201c text_font=\u201eMontserrat||||||||\u201c header_font=\u201c|700|||||||\u201c header_4_letter_spacing=\u201e12px\u201c module_alignment=\u201ecenter\u201c saved_tabs=\u201eall\u201c locked=\u201eoff\u201c global_colors_info=\u201c{}\u201c]<\/p>\n
With its new service app, private health insurer M\u00fcnchener Verein creates customer proximity and improves com\u00admu\u00adni\u00adca\u00adtion. Intuitive self-services and fast digital feedback delight customers.<\/strong>[\/et_pb_text][et_pb_text _builder_version=\u201e4.18.0\u201c _module_preset=\u201edefault\u201c global_colors_info=\u201c{}\u201c]Insiders has provided the basis for the suc\u00adcessful imple\u00admen\u00adta\u00adtion of the app-first strategy for digital customer care at M\u00fcnchener Verein. The new MV Ser\u00adviceApp builds on Insiders\u2018 modular Mobile Appli\u00adca\u00adtions, which offer pre-built typical use cases from the insurance industry and allow for easy cus\u00adto\u00admiza\u00adtion of indi\u00advi\u00addual apps.<\/p>\n M\u00fcnchener Verein\u2019s customer service is among the best in the industry. However, customer demands are incre\u00adasing, and the insurer is faced with the challenge of satis\u00adfying existing analog customers as well as demands from digital natives.<\/p>\n When it decided on an app-first strategy, the company deli\u00adbera\u00adtely steered away from an elaborate in-house app deve\u00adlo\u00adp\u00adment and decided to purchase a ready-made product that could be inde\u00adpendently expanded and deliver new func\u00adtion\u00ada\u00adlity. The decision was quickly made in favor of Insiders and their Mobile Applications.[\/et_pb_text][et_pb_text _builder_version=\u201e4.18.0\u201c _module_preset=\u201edefault\u201c global_colors_info=\u201c{}\u201c]<\/p>\n Based on the smart CONTRACTS module, the digital contract overview provides all the infor\u00adma\u00adtion on current insurance contracts. Using the self-service functions of the smart SERVICES module, customers can easily view and, if necessary, change their data. <\/p>\n The option of digitally capturing and sub\u00admit\u00adting receipts with smart CAPTURE is used par\u00adti\u00adcu\u00adlarly fre\u00adquently. Invoices, pre\u00adscrip\u00adtions, treatment and cost plans, and other receipts are simply pho\u00adto\u00adgra\u00adphed with the app and submitted digitally. This saves customers from having to send bills by mail and gets their out-of-pocket expenses reim\u00adbursed faster. The app also provides a history of sub\u00admis\u00adsions. <\/p>\n With smart INFO, a digital mailbox has been created that can bundle all messages and cor\u00adre\u00adspon\u00addence. In addition to service invoices, all other infor\u00adma\u00adtion, documents and messages can be delivered and managed digitally. Robust end-to-end encryp\u00adtion ensures the delivery and mailbox are extremely secure. <\/p>\n Currently, around 33,000 poli\u00adcy\u00adhol\u00adders use the app to com\u00admu\u00adni\u00adcate with customer service \u2013 and the number is rising sharply. Customers are delighted with the new service app \u2013 espe\u00adci\u00adally the fast digital feedback \u2013 and give it excellent ratings.[\/et_pb_text][et_pb_text _builder_version=\u201e4.18.0\u201c _module_preset=\u201edefault\u201c global_colors_info=\u201c{}\u201c]<\/p>\n \u201eWe have been watching the market closely. Mobile apps are an excellent basis for imple\u00admen\u00adting appealing service apps in the insurance industry.\u201c, <\/p><\/blockquote>\n says Dr. Marcus Kaiser, Infor\u00adma\u00adtion Technology\/Business Services at M\u00fcnchener Verein. In insurance customer service, an app offers enormous advan\u00adtages and is very much welcomed by customers. It creates proximity and faci\u00adli\u00adtates communication.[\/et_pb_text][et_pb_text _builder_version=\u201e4.18.0\u201c _module_preset=\u201edefault\u201c global_colors_info=\u201c{}\u201c]<\/p>\n The user-friendly MV Ser\u00adviceApp now bundles customers\u2018 inter\u00adac\u00adtion with their health insurance on their mobile devices and delivers them a com\u00adpre\u00adhen\u00adsive range of services. The tra\u00addi\u00adtional Munich-based insurer is committed to under\u00adli\u00adning the strategic importance of digital customer com\u00admu\u00adni\u00adca\u00adtion and incre\u00adasing customer satis\u00adfac\u00adtion. Moving forwards, improving the service offering will go hand in hand with creating internal effi\u00adci\u00adency gains and savings, and the MV Ser\u00adviceApp provides benefits in those two respects.[\/et_pb_text][et_pb_button button_url=\u201c@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9hdHRhY2htZW50Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEzOTkwIn19@\u201c url_new_window=\u201eon\u201c button_text=\u201eRead story\u201c _builder_version=\u201e4.18.0\u201c _dynamic_attributes=\u201ebutton_url\u201c _module_preset=\u201edefault\u201c custom_button=\u201eon\u201c button_font=\u201c|700|||||||\u201c global_colors_info=\u201c{}\u201c][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" With its new service app, private health insurer M\u00fcnchener Verein creates customer proximity and improves com\u00admu\u00adni\u00adca\u00adtion. Intuitive self-services and fast digital feedback delight customers.Insiders has provided the basis for the suc\u00adcessful imple\u00admen\u00adta\u00adtion of the app-first strategy for digital customer care at M\u00fcnchener Verein. The new MV Ser\u00adviceApp builds on Insiders\u2018 modular Mobile Appli\u00adca\u00adtions, which offer [\u2026]<\/p>\n","protected":false},"author":20,"featured_media":14009,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","wp_typography_post_enhancements_disabled":false,"_mbp_gutenberg_autopost":false,"footnotes":""},"categories":[1,2,109],"tags":[],"class_list":["post-14648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-blog-en","category-featured"],"acf":[],"_links":{"self":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/14648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/comments?post=14648"}],"version-history":[{"count":0,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/14648\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media\/14009"}],"wp:attachment":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media?parent=14648"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/categories?post=14648"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/tags?post=14648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Delighting customers with digital service<\/h3>\n
A win-win situation for all involved<\/h3>\n