[et_pb_section fb_built=\u201e1\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201e0px||0px||true\u201c da_disable_devices=\u201eoff|off|off\u201c global_colors_info=\u201c{}\u201c theme_builder_area=\u201epost_content\u201c da_is_popup=\u201eoff\u201c da_exit_intent=\u201eoff\u201c da_has_close=\u201eon\u201c da_alt_close=\u201eoff\u201c da_dark_close=\u201eoff\u201c da_not_modal=\u201eon\u201c da_is_singular=\u201eoff\u201c da_with_loader=\u201eoff\u201c da_has_shadow=\u201eon\u201c][et_pb_row _builder_version=\u201e4.18.0\u201c custom_padding=\u201c||0px||false|false\u201c global_colors_info=\u201c{}\u201c theme_builder_area=\u201epost_content\u201c][et_pb_column type=\u201e4_4\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201c|||\u201c global_colors_info=\u201c{}\u201c custom_padding__hover=\u201c|||\u201c theme_builder_area=\u201epost_content\u201c][et_pb_post_title author=\u201eoff\u201c date=\u201eoff\u201c categories=\u201eoff\u201c comments=\u201eoff\u201c _builder_version=\u201e4.18.0\u201c _module_preset=\u201edefault\u201c title_font=\u201c|800|||||||\u201c global_colors_info=\u201c{}\u201c theme_builder_area=\u201epost_content\u201c][\/et_pb_post_title][et_pb_text _builder_version=\u201e4.19.5\u201c header_font=\u201c|700|||||||\u201c header_4_letter_spacing=\u201e12px\u201c module_alignment=\u201ecenter\u201c saved_tabs=\u201eall\u201c locked=\u201eoff\u201c global_colors_info=\u201c{}\u201c theme_builder_area=\u201epost_content\u201c]<\/p>\n
As an industry expert for AI-supported process auto\u00adma\u00adtion, Insiders will be at this year\u2019s Call Center World 2023. From February 28 to March 2, we will present intel\u00adli\u00adgent solutions for response manage\u00adment, omni-channel and con\u00adver\u00adsa\u00adtional AI \u2013 the next level in inno\u00adva\u00adtive customer com\u00admu\u00adni\u00adca\u00adtion, made by Insiders. <\/strong><\/p>\n The optimal customer expe\u00adri\u00adence is the focus of our expert pre\u00adsen\u00adta\u00adtion on March 1 at 4:30 p.m. entitled \u201eNext Level Customer Com\u00admu\u00adni\u00adca\u00adtion \u2013 Multi-Channel or Omni-Channel? AI or human? It\u2019s the customer expe\u00adri\u00adence that counts<\/em>\u201c.<\/p>\n Here we present our AI-based product range for state-of-the-art customer com\u00admu\u00adni\u00adca\u00adtion, from response manage\u00adment to smart\u00adphone apps and mobile services to con\u00adver\u00adsa\u00adtional AI with chatbots as well as customer service manage\u00adment.<\/p>\n In the spotlight are smart FLOW und smart BOT.<\/strong><\/p>\n As an omni-channel solution for response manage\u00adment, smart FLOW enables lightning-fast and effort\u00adless com\u00admu\u00adni\u00adca\u00adtion in real time across all relevant channels \u2013 via email, SMS, chat, WhatsApp or social media. Depending on the content, smart FLOW responds to customers auto\u00adma\u00adti\u00adcally on its own or forwards the cor\u00adre\u00adspon\u00addence to the appro\u00adpriate service staff in a targeted manner.<\/p>\n smart BOT allows intel\u00adli\u00adgent auto\u00adma\u00adtion of all requests via chat or messenger channels in self-service. If a request cannot be answered auto\u00adma\u00adti\u00adcally, smart BOT imme\u00addia\u00adtely sends it to a service employee.<\/p>\n \u201cAI support relieves service staff of routine tasks and provides them with optimal support. This enables our customers to achieve unpre\u00adce\u00addented effi\u00adci\u00adency. At the same time, customers expe\u00adri\u00adence high speed and quality in service thanks to AI-based auto\u00adma\u00adtion. That\u2019s what we call next level customer com\u00admu\u00adni\u00adca\u00adtion<\/em>,\u201c<\/p>\n<\/blockquote>\n \u2014 <\/i>Christian Bokelmann, direct sales manager at Insiders Tech\u00adno\u00adlo\u00adgies.<\/p>\n <\/p>\n All this is made possible by our advanced Insiders AI called Ovation. Driven by state-of-the-art Cognitive Clas\u00adsi\u00adfi\u00adca\u00adtion and Extra\u00adc\u00adtion processes, it is the engine for intel\u00adli\u00adgently automated customer com\u00admu\u00adni\u00adca\u00adtion. From simple paper documents to complex customer messages with images: Ovation under\u00adstands the cus\u00adto\u00admer\u2019s exact concerns and reco\u00adgnizes all relevant data and infor\u00adma\u00adtion \u2013 regard\u00adless of volume, format or structure. Thanks to Con\u00adver\u00adsa\u00adtional Intel\u00adli\u00adgence, Ovation can not only under\u00adstand requests, but also answer them indi\u00advi\u00addu\u00adally and inde\u00adpendently. Many business processes in customer service can thus be partially or fully automated.<\/p>\n CCW-Visitors can also get up close and personal with Ovation and our AI-based solutions during several short pre\u00adsen\u00adta\u00adtions and live demons\u00adtra\u00adtions at the TeleTalk demo forum from February 28 to March 02. <\/strong><\/p>\n For indi\u00advi\u00addual con\u00adsul\u00adta\u00adtions, visit us in Hall 3 at Booth E1<\/strong>. We look forward to providing a deeper insight into our products for Next Level Customer Com\u00admu\u00adni\u00adca\u00adtion.<\/p>\n <\/p>\n By the way, customers of Insiders and inte\u00adrested parties have the pos\u00adsi\u00adbi\u00adlity to visit the fair for free with a guest ticket.<\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u201e1_2,1_2\u201c _builder_version=\u201e4.19.5\u201c _module_preset=\u201edefault\u201c custom_padding=\u201e0px||||false|false\u201c global_colors_info=\u201c{}\u201c theme_builder_area=\u201epost_content\u201c][et_pb_column type=\u201e1_2\u201c _builder_version=\u201e4.19.5\u201c _module_preset=\u201edefault\u201c global_colors_info=\u201c{}\u201c theme_builder_area=\u201epost_content\u201c][et_pb_button button_url=\u201emailto:ccw@insiders-technologies.de?subject=Call%20Center%20World%202023%20Free%20fair%20visit&body=Dear%20Insiders%20Team%2C%0D%0A%0D%0AI%20am%20interested%20in%20a%20free%20trade%20fair%20visit%20to%20Call%20Center%20World%202023.%20I%20hereby%20take%20note%20that%20after%20sending%20the%20mail%20I%20will%20receive%20a%20code%20with%20which%20I%20can%20register%20for%20the%20free%20trade%20fair%20visit%20under%20the%20following%20link%3A%20https%3A%2F%2Fwww.ccw.eu%2Ftickets%2Fmesse-ticket.html%0D%0A%0D%0AName%3A%0D%0ALast%20Name%3A%0D%0ACompany%3A%0D%0A%0D%0A\u201c url_new_window=\u201eon\u201c button_text=\u201eGet your free ticket now!\u201c button_alignment=\u201eleft\u201c _builder_version=\u201e4.19.5\u201c _module_preset=\u201edefault\u201c custom_button=\u201eon\u201c button_text_color=\u201egcid-a1ce49c7-18bb-4621\u20138275-487db4ef4ea2\u201c hover_enabled=\u201e0\u201c global_colors_info=\u201c{%22gcid-e57f936a-e1ef-478a-a91c-6dc2f7bf0652%22:%91%22button_text_color__hover%22%93,%22gcid-a1ce49c7-18bb-4621\u20138275-487db4ef4ea2%22:%91%22button_text_color%22%93}\u201c button_text_color__hover_enabled=\u201eon|desktop\u201c button_text_color__hover=\u201e#000000\u201c theme_builder_area=\u201epost_content\u201c sticky_enabled=\u201e0\u201c][\/et_pb_button][\/et_pb_column][et_pb_column type=\u201e1_2\u201c _builder_version=\u201e4.19.5\u201c _module_preset=\u201edefault\u201c global_colors_info=\u201c{}\u201c theme_builder_area=\u201epost_content\u201c][et_pb_button button_text=\u201eDiscover more about CCW 2023\u201c button_alignment=\u201eleft\u201c disabled_on=\u201eon|on|on\u201c _builder_version=\u201e4.19.5\u201c _module_preset=\u201edefault\u201c custom_button=\u201eon\u201c button_text_color=\u201egcid-e57f936a-e1ef-478a-a91c-6dc2f7bf0652\u201c button_bg_color=\u201egcid-a1ce49c7-18bb-4621\u20138275-487db4ef4ea2\u201c disabled=\u201eon\u201c global_colors_info=\u201c{%22gcid-e57f936a-e1ef-478a-a91c-6dc2f7bf0652%22:%91%22button_text_color%22%93,%22gcid-a1ce49c7-18bb-4621\u20138275-487db4ef4ea2%22:%91%22button_bg_color%22%93}\u201c theme_builder_area=\u201epost_content\u201c][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" As an industry expert for AI-supported process auto\u00adma\u00adtion, Insiders will be at this year\u2019s Call Center World 2023. From February 28 to March 2, we will present intel\u00adli\u00adgent solutions for response manage\u00adment, omni-channel and con\u00adver\u00adsa\u00adtional AI \u2013 the next level in inno\u00adva\u00adtive customer com\u00admu\u00adni\u00adca\u00adtion, made by Insiders. The optimal customer expe\u00adri\u00adence is the focus of [\u2026]<\/p>\n","protected":false},"author":20,"featured_media":17491,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","wp_typography_post_enhancements_disabled":false,"_mbp_gutenberg_autopost":false,"footnotes":""},"categories":[2,1,117,109,127,76],"tags":[],"class_list":["post-17455","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","category-allgemein","category-blog-de","category-featured","category-featured-de","category-unkategorisiert"],"acf":[],"_links":{"self":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/17455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/comments?post=17455"}],"version-history":[{"count":0,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/17455\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media\/17491"}],"wp:attachment":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media?parent=17455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/categories?post=17455"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/tags?post=17455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n