[et_pb_section fb_built=\u201e1\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201e0px||0px||true\u201c da_disable_devices=\u201eoff|off|off\u201c global_colors_info=\u201c{}\u201c da_is_popup=\u201eoff\u201c da_exit_intent=\u201eoff\u201c da_has_close=\u201eon\u201c da_alt_close=\u201eoff\u201c da_dark_close=\u201eoff\u201c da_not_modal=\u201eon\u201c da_is_singular=\u201eoff\u201c da_with_loader=\u201eoff\u201c da_has_shadow=\u201eon\u201c][et_pb_row _builder_version=\u201e4.18.0\u201c custom_padding=\u201c||0px||false|false\u201c global_colors_info=\u201c{}\u201c][et_pb_column type=\u201e4_4\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201c|||\u201c global_colors_info=\u201c{}\u201c custom_padding__hover=\u201c|||\u201c][et_pb_post_title author=\u201eoff\u201c date=\u201eoff\u201c categories=\u201eoff\u201c comments=\u201eoff\u201c _builder_version=\u201e4.21.0\u201c _module_preset=\u201edefault\u201c title_font=\u201c|800|||||||\u201c global_colors_info=\u201c{}\u201c][\/et_pb_post_title][et_pb_text _builder_version=\u201e4.21.0\u201c header_font=\u201c|700|||||||\u201c header_4_letter_spacing=\u201e12px\u201c module_alignment=\u201ecenter\u201c saved_tabs=\u201eall\u201c locked=\u201eoff\u201c global_colors_info=\u201c{}\u201c]<\/p>\n
Thanks to state-of-the-art AI tech\u00adno\u00adlogy from Insiders, thys\u00adsen\u00adkrupp Materials Services signi\u00adfi\u00adcantly speeds up the process of order accep\u00adtance and frees up remar\u00adkably more time for personal, indi\u00advi\u00addual customer service. <\/strong><\/p>\n thys\u00adsen\u00adkrupp Materials Services (TKMX) really puts their customers first, as is demons\u00adtrated by the fact, among other things, that the customers have a free choice of how to place their order. Whether by pre-struc\u00adtured order form, by freely for\u00admu\u00adlated e\u2011mail or simply as a file attach\u00adment \u2013 the orders received daily are as varied as the more than 150,000 products and services offered by the largest inde\u00adpen\u00addent material dis\u00adtri\u00adbutor and service provider in the Western world. And with more than 250,000 customers in over 30 countries worldwide, this results in an enormous hete\u00adro\u00adgen\u00adeity of order documents every day.<\/p>\n In order to suc\u00adcessfully manage this volume, notably reduce the manual labor required in the process, and increase effi\u00adci\u00adency in order pro\u00adces\u00adsing, TKMX has now optimized their entire order process with a smart product made by Insiders.<\/p>\n After a com\u00adpre\u00adhen\u00adsive eva\u00adlua\u00adtion, the Digital Tech\u00adno\u00adlogy Office opted for smart ORDER, the tech\u00adno\u00adlo\u00adgi\u00adcally leading standard product for automated document pro\u00adces\u00adsing. From now on thanks to smart ORDER\u2019s intel\u00adli\u00adgent document reading and pro\u00adces\u00adsing, a signi\u00adfi\u00adcant pro\u00adpor\u00adtion of the inquiries and orders received via e\u2011mail will be processed com\u00adple\u00adtely auto\u00adma\u00adti\u00adcally. The extensive auto\u00adma\u00adtion thus not only ensures signi\u00adfi\u00adcantly faster order pro\u00adces\u00adsing, but also opens up potential in sales by providing more time for indi\u00advi\u00addual customer support.<\/p>\n Using AI-based data capture, all necessary order infor\u00adma\u00adtion is captured within a wide variety of documents, missing infor\u00adma\u00adtion is forwarded to a post-processor, and the extracted data is exported to the respec\u00adtive process auto\u00adma\u00adtion system.<\/p>\n Within just eight weeks, the Insiders project team, together with the Digital Tech\u00adno\u00adlogy Office and the digital garage of thys\u00adsen\u00adkrupp Schulte GmbH, set up a pilot version and rolled it out initially throug\u00adhout Germany following an intensive test phase. After only six weeks, all sales offices in Germany were already working suc\u00adcessfully with smart ORDER and the inter\u00adna\u00adtional roll-out to other companies was started. Today, more than 600 users at more than 80 locations in nine countries work with the solution in ten TKMX companies worldwide.<\/p>\n Overall, the time needed to process the orders has thus been noti\u00adce\u00adably reduced without rest\u00adric\u00adting customers\u2018 fle\u00adxi\u00adbi\u00adlity when placing them. Manual efforts have dropped dra\u00adsti\u00adcally and the sales teams are happy to have much more time for indi\u00advi\u00addual customer support.<\/p>\n \u201eFor us, customer-fri\u00adend\u00adli\u00adness also means not forcing customers to use EDI or the store, but also accepting their inquiries and orders by e\u2011mail or document and pro\u00adces\u00adsing them as quickly as possible. With smart ORDER, we can effi\u00adci\u00adently master the existing hete\u00adro\u00adgen\u00adeity.<\/em>\u201c<\/p>\n<\/blockquote>\n So says Dr.-Ing. Arne Conrad<\/strong>, Digital Tech\u00adno\u00adlogy Office at TKMX, and sum\u00adma\u00adrizes the benefits for both sides \u2013 customers and companies.<\/p>\n Spurred on by the success of AI-based process auto\u00adma\u00adtion in their order accep\u00adtance, the Digital Tech\u00adno\u00adlogy Office is already working on further appli\u00adca\u00adtion areas for Insiders\u2018 smart products.<\/p>\n <\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u201e1_2,1_2\u201c _builder_version=\u201e4.19.5\u201c _module_preset=\u201edefault\u201c custom_padding=\u201e0px||||false|false\u201c global_colors_info=\u201c{}\u201c][et_pb_column type=\u201e1_2\u201c _builder_version=\u201e4.19.5\u201c _module_preset=\u201edefault\u201c global_colors_info=\u201c{}\u201c][et_pb_button button_url=\u201c@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9hdHRhY2htZW50Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIxNzk5In19@\u201c url_new_window=\u201eon\u201c button_text=\u201eRead success story\u201c button_alignment=\u201eleft\u201c _builder_version=\u201e4.21.0\u201c _dynamic_attributes=\u201ebutton_url\u201c _module_preset=\u201edefault\u201c custom_button=\u201eon\u201c button_text_color=\u201egcid-a1ce49c7-18bb-4621\u20138275-487db4ef4ea2\u201c global_colors_info=\u201c{%22gcid-e57f936a-e1ef-478a-a91c-6dc2f7bf0652%22:%91%22button_text_color__hover%22%93,%22gcid-a1ce49c7-18bb-4621\u20138275-487db4ef4ea2%22:%91%22button_text_color%22%93}\u201c button_text_color__hover_enabled=\u201eon|hover\u201c button_text_color__hover=\u201e#000000\u201c button_bg_color__hover_enabled=\u201eon|hover\u201c][\/et_pb_button][\/et_pb_column][et_pb_column type=\u201e1_2\u201c _builder_version=\u201e4.19.5\u201c _module_preset=\u201edefault\u201c global_colors_info=\u201c{}\u201c][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Thanks to state-of-the-art AI tech\u00adno\u00adlogy from Insiders, thys\u00adsen\u00adkrupp Materials Services signi\u00adfi\u00adcantly speeds up the process of order accep\u00adtance and frees up remar\u00adkably more time for personal, indi\u00advi\u00addual customer service. thys\u00adsen\u00adkrupp Materials Services (TKMX) really puts their customers first, as is demons\u00adtrated by the fact, among other things, that the customers have a free choice of [\u2026]<\/p>\n","protected":false},"author":20,"featured_media":21083,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","wp_typography_post_enhancements_disabled":false,"_mbp_gutenberg_autopost":false,"footnotes":""},"categories":[2,537,109,630,629],"tags":[],"class_list":["post-21251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","category-e-finance-en","category-featured","category-success-story-customer-en","category-success-story-kunde-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/21251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/comments?post=21251"}],"version-history":[{"count":0,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/21251\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media\/21083"}],"wp:attachment":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media?parent=21251"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/categories?post=21251"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/tags?post=21251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n