{"id":24809,"date":"2023-10-31T17:28:43","date_gmt":"2023-10-31T16:28:43","guid":{"rendered":"https:\/\/insiders-technologies.com\/customer-satisfaction-through-ai-supported-order-acceptance\/"},"modified":"2023-10-31T17:30:38","modified_gmt":"2023-10-31T16:30:38","slug":"customer-satisfaction-through-ai-supported-order-acceptance","status":"publish","type":"post","link":"https:\/\/insiders.next-kmu.de\/en\/customer-satisfaction-through-ai-supported-order-acceptance\/","title":{"rendered":"Customer satis\u00adfac\u00adtion through AI-supported order accep\u00adtance"},"content":{"rendered":"

[et_pb_section fb_built=\u201e1\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201e0px||0px||true\u201c da_disable_devices=\u201eoff|off|off\u201c global_colors_info=\u201c{}\u201c da_is_popup=\u201eoff\u201c da_exit_intent=\u201eoff\u201c da_has_close=\u201eon\u201c da_alt_close=\u201eoff\u201c da_dark_close=\u201eoff\u201c da_not_modal=\u201eon\u201c da_is_singular=\u201eoff\u201c da_with_loader=\u201eoff\u201c da_has_shadow=\u201eon\u201c][et_pb_row _builder_version=\u201e4.18.0\u201c custom_padding=\u201c||0px||false|false\u201c global_colors_info=\u201c{}\u201c][et_pb_column type=\u201e4_4\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201c|||\u201c global_colors_info=\u201c{}\u201c custom_padding__hover=\u201c|||\u201c][et_pb_post_title author=\u201eoff\u201c date=\u201eoff\u201c categories=\u201eoff\u201c comments=\u201eoff\u201c _builder_version=\u201e4.23\u201c _module_preset=\u201edefault\u201c title_font=\u201c|800|||||||\u201c global_colors_info=\u201c{}\u201c][\/et_pb_post_title][et_pb_text _builder_version=\u201e4.23\u201c header_font=\u201c|700|||||||\u201c header_4_letter_spacing=\u201e12px\u201c module_alignment=\u201ecenter\u201c saved_tabs=\u201eall\u201c locked=\u201eoff\u201c global_colors_info=\u201c{}\u201c]Phoenix Contact uses AI to create an automated workflow for recording, pro\u00adces\u00adsing and archiving incoming orders and invoices. Processes could be signi\u00adfi\u00adcantly optimized and workflows acce\u00adle\u00adrated.<\/strong><\/p>\n

Phoenix Contact has been deve\u00adlo\u00adping elec\u00adtronic products for con\u00adnec\u00adting, dis\u00adtri\u00adbu\u00adting or con\u00adtrol\u00adling energy or data flows since 1923 and operates globally as a family-owned company with 22,000 employees worldwide. Although EDI is gaining importance for order trans\u00admis\u00adsion, more than one thousand orders are received daily via various channels as PDFs, often con\u00adtai\u00adning hundreds of order items. In addition to the sheer volume of orders, same-day pro\u00adces\u00adsing in the order receiving depart\u00adment is com\u00adpli\u00adcated by the pos\u00adsi\u00adbi\u00adlity of very indi\u00advi\u00addual customer requi\u00adre\u00adments \u2013 a par\u00adti\u00adcular com\u00adpe\u00adti\u00adtive advantage of Phoenix Contact. Pre\u00adviously, manual pro\u00adces\u00adsing took a lot of time and was prone to errors. <\/p>\n

To automate order taking, the company decided to use the smart product family from Insiders Tech\u00adno\u00adlo\u00adgies, which, in addition to AI-supported data reco\u00adgni\u00adtion and self-learning software, has extensive options for indi\u00advi\u00addual expansion. Based on a free-form approach, the smart ORDER automated order pro\u00adces\u00adsing service intel\u00adli\u00adgently matches customer master and item data and captures all order-relevant data regard\u00adless of the form and its placement on the order. In the process, missing or illegible infor\u00adma\u00adtion is forwarded to a post-processor (\u201ehuman-in-the-loop\u201c). After extra\u00adc\u00adtion and clas\u00adsi\u00adfi\u00adca\u00adtion, the data is trans\u00adferred to the SAP system. <\/p>\n

\u201eWe can recommend the Insiders Tech\u00adno\u00adlo\u00adgies solution. We now have a unified tool that can be used by all employees and speeds up our processes.\u201c<\/p><\/blockquote>\n

Stefan Kirchhoff, Digital Process and Solutions Manager at Phonix Contact, praises the new solution. \u201eWith Insiders Tech\u00adno\u00adlo\u00adgies, we have a service provider that knows what it is doing and takes time for the customer. Both the com\u00admer\u00adcial and technical advice convinced us, and the support is competent and fast when the shoe pinches.\u201c <\/p>\n

Together with the inte\u00adgra\u00adtion of smart INVOICE for pro\u00adces\u00adsing incoming invoices and delivery bills, a homo\u00adge\u00adneous system landscape was created at Phoenix Contact throug\u00adhout the entire group. Phoenix Contact now has a signi\u00adfi\u00adcantly reduced effort for the post-pro\u00adces\u00adsing of documents thanks to the smart product family from Insiders Tech\u00adno\u00adlo\u00adgies, which acce\u00adle\u00adrates many business processes in O2C and P2P. Reduced sus\u00adcep\u00adti\u00adbi\u00adlity to errors, more security and workload reduction for employees as well as more efficient and acce\u00adle\u00adrated processes increase business success and customer satis\u00adfac\u00adtion. For the future, Phoenix Contact is already planning to expand the use of smart com\u00adpon\u00adents for further inno\u00adva\u00adtions in document handling. <\/p>\n

 <\/p>\n

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Phoenix Contact uses AI to create an automated workflow for recording, pro\u00adces\u00adsing and archiving incoming orders and invoices. Processes could be signi\u00adfi\u00adcantly optimized and workflows acce\u00adle\u00adrated. Phoenix Contact has been deve\u00adlo\u00adping elec\u00adtronic products for con\u00adnec\u00adting, dis\u00adtri\u00adbu\u00adting or con\u00adtrol\u00adling energy or data flows since 1923 and operates globally as a family-owned company with 22,000 employees worldwide. [\u2026]<\/p>\n","protected":false},"author":20,"featured_media":24788,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","wp_typography_post_enhancements_disabled":false,"_mbp_gutenberg_autopost":false,"footnotes":""},"categories":[2,109,501,630,629],"tags":[],"class_list":["post-24809","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","category-featured","category-kunden-de","category-success-story-customer-en","category-success-story-kunde-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/24809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/comments?post=24809"}],"version-history":[{"count":0,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/24809\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media\/24788"}],"wp:attachment":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media?parent=24809"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/categories?post=24809"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/tags?post=24809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}