{"id":27296,"date":"2024-02-19T10:56:41","date_gmt":"2024-02-19T09:56:41","guid":{"rendered":"https:\/\/insiders-technologies.com\/insiders-at-the-ccw-2024\/"},"modified":"2024-02-19T14:00:46","modified_gmt":"2024-02-19T13:00:46","slug":"insiders-at-the-ccw-2024","status":"publish","type":"post","link":"https:\/\/insiders.next-kmu.de\/en\/insiders-at-the-ccw-2024\/","title":{"rendered":"Insiders at the CCW 2024"},"content":{"rendered":"

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At Call Center World 2024, the Insiders spe\u00adcia\u00adlists for AI-supported process auto\u00adma\u00adtion will be pre\u00adsen\u00adting modern solutions for cross-channel response manage\u00adment, workflow support and process opti\u00admiza\u00adtion.<\/strong><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u201e4.23.4\u201c _module_preset=\u201edefault\u201c header_font=\u201c|700|||||||\u201c header_4_letter_spacing=\u201e12px\u201c module_alignment=\u201ecenter\u201c global_colors_info=\u201c{}\u201c]<\/p>\n

As industry experts for AI-supported process auto\u00adma\u00adtion, we will once again be repre\u00adsented at this year\u2019s Call Center World, the 25th inter\u00adna\u00adtional congress fair for inno\u00adva\u00adtive customer dialog.<\/p>\n

At the CCW TeleTalk demo forum, our insider experts will be giving several pre\u00adsen\u00adta\u00adtions to provide exciting insights into projects and solutions relating to workflow and process auto\u00adma\u00adtion with AI-based, intel\u00adli\u00adgent systems.<\/p>\n

We also go into detail about cross-channel response manage\u00adment for email, SMS, chat, and messenger services. With this, our clients effi\u00adci\u00adently process tens of thousands of customer inter\u00adac\u00adtions daily, lever\u00adaging auto\u00adma\u00adtion for a signi\u00adfi\u00adcant portion of the workload<\/p>\n

The spotlight this year is on smart FLOW, our leading product for omnich\u00adannel response manage\u00adment. With smart FLOW, our customers com\u00admu\u00adni\u00adcate with their customers across all channels via email, Facebook, WhatsApp or other social media channels using a stan\u00addar\u00addized interface. Cor\u00adre\u00adspon\u00addence is auto\u00adma\u00adti\u00adcally forwarded to the right agent, while intel\u00adli\u00adgent sug\u00adges\u00adtions maximize response per\u00adfor\u00admance.<\/p>\n

\n

\u201eCall Center World is the perfect oppor\u00adtu\u00adnity for us to present the latest pos\u00adsi\u00adbi\u00adli\u00adties offered by AI in customer dialog to our customers and inte\u00adrested parties. AI is currently a hype. We will be demons\u00adt\u00adra\u00adting how new tech\u00adno\u00adlo\u00adgies can also help customer service in the field. We are looking forward to many inspiring dis\u00adcus\u00adsions,\u201c
<\/em><\/p>\n<\/blockquote>\n

, explains Markus Gieser<\/strong>, Product Owner for smart FLOW and expert in omnich\u00adannel response manage\u00adment at Insiders.<\/em><\/p>\n

 <\/em>As last year, we will be available for indi\u00advi\u00addual con\u00adsul\u00adta\u00adtions in Hall 3 at Stand E1 and look forward to providing a deeper insight into our products for AI-supported process auto\u00adma\u00adtion of the highest quality.<\/p>\n

And if you want to get an impres\u00adsion of the impres\u00adsive per\u00adfor\u00admance of smart FLOW in the run-up to CCW, check out the HUK24 success story<\/a>. The insurance company processes thousands of customer emails quickly and com\u00adpe\u00adtently every day with smart FLOW by Insiders. This has enabled HUK24 to optimize its processes with state-of-the-art tech\u00adno\u00adlo\u00adgies and powerful AI, offering its customers a first-class service.<\/p>\n

Insiders customers and inte\u00adrested parties will have the oppor\u00adtu\u00adnity to visit the trade fair free of charge with a guest ticket from February 27.<\/p>\n

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At Call Center World 2024, the Insiders spe\u00adcia\u00adlists for AI-supported process auto\u00adma\u00adtion will be pre\u00adsen\u00adting modern solutions for cross-channel response manage\u00adment, workflow support and process optimization.As industry experts for AI-supported process auto\u00adma\u00adtion, we will once again be repre\u00adsented at this year\u2019s Call Center World, the 25th inter\u00adna\u00adtional congress fair for inno\u00adva\u00adtive customer dialog. At the [\u2026]<\/p>\n","protected":false},"author":20,"featured_media":26195,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","wp_typography_post_enhancements_disabled":false,"_mbp_gutenberg_autopost":false,"footnotes":""},"categories":[1,614,625,608],"tags":[],"class_list":["post-27296","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-events-en","category-events-de","category-flow-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/27296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/comments?post=27296"}],"version-history":[{"count":0,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/27296\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media\/26195"}],"wp:attachment":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media?parent=27296"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/categories?post=27296"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/tags?post=27296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}