[et_pb_section fb_built=\u201e1\u201c admin_label=\u201eSuccess Storie\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201e0px||0px||true\u201c da_disable_devices=\u201eoff|off|off\u201c locked=\u201eoff\u201c global_colors_info=\u201c{}\u201c da_is_popup=\u201eoff\u201c da_exit_intent=\u201eoff\u201c da_has_close=\u201eon\u201c da_alt_close=\u201eoff\u201c da_dark_close=\u201eoff\u201c da_not_modal=\u201eon\u201c da_is_singular=\u201eoff\u201c da_with_loader=\u201eoff\u201c da_has_shadow=\u201eon\u201c][et_pb_row admin_label=\u201eLine\u201c _builder_version=\u201e4.18.0\u201c custom_padding=\u201e0px||||false|false\u201c global_colors_info=\u201c{}\u201c][et_pb_column type=\u201e4_4\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201c|||\u201c global_colors_info=\u201c{}\u201c custom_padding__hover=\u201c|||\u201c][et_pb_post_title _builder_version=\u201e4.27.4\u201c _module_preset=\u201e41fe5663-30f3-436a-bb9f-42fabe888181\u201c hover_enabled=\u201e0\u201c global_colors_info=\u201c{}\u201c sticky_enabled=\u201e0\u201c][\/et_pb_post_title][et_pb_text admin_label=\u201eKurze Zusam\u00admen\u00adfas\u00adsung\u201c _builder_version=\u201e4.27.4\u201c header_font=\u201c|700|||||||\u201c header_4_letter_spacing=\u201e12px\u201c module_alignment=\u201ecenter\u201c hover_enabled=\u201e0\u201c saved_tabs=\u201eall\u201c locked=\u201eoff\u201c global_colors_info=\u201c{}\u201c sticky_enabled=\u201e0\u201c]<\/p>\n
EOS Deutscher Inkasso-Dienst, a spe\u00adcia\u00adlist in receiv\u00ada\u00adbles manage\u00adment, processes around 2.5 million incoming documents every year \u2013 supported by AI solutions from Insiders. The flexible adap\u00adta\u00adbi\u00adlity and con\u00adti\u00adnuous impro\u00adve\u00adment of the solutions are a clear advantage in the constant change and growth of the debt coll\u00adec\u00adtion service provider. With the new Inte\u00adgra\u00adtion Layer for OCR (ILFO), EOS can now handle even par\u00adti\u00adcu\u00adlarly complex documents and further advance dark pro\u00adces\u00adsing.<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=\u201e4.27.4\u201c header_font=\u201c|700|||||||\u201c header_4_letter_spacing=\u201e12px\u201c module_alignment=\u201ecenter\u201c hover_enabled=\u201e0\u201c saved_tabs=\u201eall\u201c locked=\u201eoff\u201c global_colors_info=\u201c{}\u201c sticky_enabled=\u201e0\u201c]<\/p>\n
The EOS Group, a company of the Otto Group, is a leading tech\u00adno\u00adlogy-based investor in research port\u00adfo\u00adlios and an expert in the pro\u00adces\u00adsing of out\u00adstan\u00adding receiv\u00ada\u00adbles. With more than 6,000 employees in over 20 countries, EOS has been sup\u00adporting companies in a wide range of indus\u00adtries in receiv\u00ada\u00adbles manage\u00adment for more than 50 years, enabling them to get paid for the goods and services they provide and focus on their core business. In Germany, EOS Deutscher Inkasso-Dienst processes millions of documents of all kinds\u2014from struc\u00adtured invoices to freely for\u00admu\u00adlated emails to hand\u00adwritten documents.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u201e1_2,1_2\u201c _builder_version=\u201e4.18.0\u201c custom_padding=\u201e0px||||false|false\u201c global_colors_info=\u201c{}\u201c][et_pb_column type=\u201e1_2\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201c|||\u201c global_colors_info=\u201c{}\u201c custom_padding__hover=\u201c|||\u201c][et_pb_text _builder_version=\u201e4.27.4\u201c header_font=\u201c|700|||||||\u201c header_4_letter_spacing=\u201e12px\u201c module_alignment=\u201ecenter\u201c hover_enabled=\u201e0\u201c saved_tabs=\u201eall\u201c locked=\u201eoff\u201c global_colors_info=\u201c{}\u201c sticky_enabled=\u201e0\u201c]<\/p>\n
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Due to the large number of document types and stringent data pro\u00adtec\u00adtion requi\u00adre\u00adments, document pro\u00adces\u00adsing in debt coll\u00adec\u00adtion poses a par\u00adti\u00adcular challenge. First, the company is con\u00adfronted with a very hete\u00adro\u00adge\u00adneous influx of documents \u2013 around 80 percent of which are unknown, unstruc\u00adtured documents.<\/p>\n
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The first step is therefore to correctly identify the document class. This deter\u00admines which data can be extracted from the document and enables the process to be routed to the right team with the necessary skills for pro\u00adces\u00adsing. Errors should not occur during this clas\u00adsi\u00adfi\u00adca\u00adtion in order to avoid addi\u00adtional work and longer pro\u00adces\u00adsing times.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=\u201e1_2\u201c _builder_version=\u201e4.16\u201c custom_padding=\u201c|||\u201c global_colors_info=\u201c{}\u201c custom_padding__hover=\u201c|||\u201c][difl_flipbox content_front=\u201c<\/p>\n
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\n\u201cWe really like that Insiders proac\u00adtively approa\u00adches us with sug\u00adges\u00adtions for impro\u00adve\u00adment and that new tech\u00adno\u00adlo\u00adgies are con\u00adstantly being added to the products. In addition, the solutions are so flexible that we can quickly and easily adapt them to our requi\u00adre\u00adments.\u201d<\/p>\n<\/blockquote>\n
Stefan Heuer<\/h4>\n
Product Owner, EOS Deutscher Inkas\u00adso\u00addienst GmbH<\/h6>\n
\u201c image_front_use_icon=\u201eoff\u201c fb_background_bgcolor=\u201c#0a0a0a\u201c fb_back_background_bgcolor=\u201e#f49200\u201c admin_label=\u201eFlip Box: Nutzen f\u00fcr den Kunden\u201c _builder_version=\u201e4.27.4\u201c _module_preset=\u201ea3ed03a6-d127-4a0f-9697-e7d566603573\u201c global_colors_info=\u201c{}\u201c][\/difl_flipbox][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u201e1_2,1_2\u201c _builder_version=\u201e4.27.4\u201c _module_preset=\u201edefault\u201c custom_padding=\u201e0px||||false|false\u201c locked=\u201eoff\u201c global_colors_info=\u201c{}\u201c][et_pb_column type=\u201e1_2\u201c _builder_version=\u201e4.19.5\u201c _module_preset=\u201edefault\u201c global_colors_info=\u201c{}\u201c][difl_flipbox title_front=\u201echallenges\u201c content_front=\u201c<\/p>\n
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- Viel\u00adf\u00e4l\u00adtige Beleg\u00adarten, inkl. hand\u00adschrift\u00adli\u00adcher und schlecht gescannter Dokumente<\/li>\n
- Immer neue Use Cases und Beleg\u00adarten<\/li>\n
- Hohe Daten\u00adschutz\u00adan\u00adfor\u00adde\u00adrungen<\/li>\n
- Hoher Aufwand f\u00fcr manuelle Doku\u00admen\u00adten\u00adver\u00adar\u00adbei\u00adtung<\/li>\n<\/ul>\n
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\n\u201cHand\u00adwritten notes on graph paper \u2013 in the past, it was almost impos\u00adsible for us to achieve accurate reco\u00adgni\u00adtion here. With the new Inte\u00adgra\u00adtion Layer for OCR from Insiders, we are achieving signi\u00adfi\u00adcantly better results.\u201d<\/p>\n<\/blockquote>\n
Stefan Heuer<\/h4>\n
Product Owner, EOS Deutscher Inkas\u00adso\u00addienst GmbH<\/h6>\n
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Special attention is required when iden\u00adti\u00adfying data pro\u00adtec\u00adtion requests in which a customer requests infor\u00adma\u00adtion about or deletion of their data in accordance with the EU GDPR. Such requests must be distin\u00adgu\u00adished from general infor\u00adma\u00adtion on data pro\u00adtec\u00adtion, for example in email signa\u00adtures. Since data pro\u00adtec\u00adtion requests are subject to response deadlines, a high degree of precision is required here.<\/p>\n
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In the past, the pro\u00adces\u00adsing of hand\u00adwritten documents or hand\u00adwritten notes on documents, poorly pho\u00adto\u00adgra\u00adphed receipts, or scanned incoming mail with imprecise grayscale tones often had to be done manually\u2014with the cor\u00adre\u00adspon\u00adding personnel costs and pro\u00adces\u00adsing times. The promised impro\u00adve\u00adments offered by new OCR tech\u00adno\u00adlogy were therefore more than welcome.<\/p>\n
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VARIOUS OCR COM\u00adPON\u00adENTS FOR GREATER EFFI\u00adCI\u00adENCY AND AN INCREASE IN THE DARK PRO\u00adCES\u00adSING RATE<\/h3>\n
<\/p>\n
With the aim of incre\u00adasing the effi\u00adci\u00adency of incoming mail pro\u00adces\u00adsing through more dark pro\u00adces\u00adsing, EOS Deutscher Inkasso-Dienst decided to expand Insiders\u2018 existing OmnIA<\/a> (formerly smart FIX) solution with the Inte\u00adgra\u00adtion Layer for OCR (ILFO).<\/p>\n
<\/p>\n
ILFO and Microsoft OCR were rolled out for indi\u00advi\u00addual clients within a few weeks and imple\u00admented inde\u00adpendently by the company.
ILFO allows different OCR tech\u00adno\u00adlo\u00adgies to be flexibly combined, seam\u00adlessly inte\u00adgrated into existing systems, and ulti\u00adm\u00adately used for specific use cases. Depending on the appli\u00adca\u00adtion, EOS can now use spe\u00adcia\u00adlized OCR com\u00adpon\u00adents and achieve signi\u00adfi\u00adcantly better reco\u00adgni\u00adtion quality.<\/p>\n<\/p>\n
EOS Deutscher Inkasso-Dienst currently processes around 2.5 million documents per year with the new solution. Of these, around 80% of incoming mail can now be clas\u00adsi\u00adfied correctly and processed com\u00adple\u00adtely auto\u00adma\u00adti\u00adcally.<\/p>\n
<\/p>\n
EOS Deutscher Inkasso-Dienst currently processes around 2.5 million documents per year with the new solution. Of these, around 80% of incoming mail can now be com\u00adple\u00adtely automated, correctly clas\u00adsi\u00adfied, and fully read for further pro\u00adces\u00adsing. With Microsoft OCR inte\u00adgrated via ILFO, hand\u00adwri\u00adting reco\u00adgni\u00adtion in par\u00adti\u00adcular has been signi\u00adfi\u00adcantly improved and the number of documents requiring manual post-pro\u00adces\u00adsing has been reduced by half.<\/p>\n
<\/p>\n
The pro\u00adces\u00adsing of scanned or pho\u00adto\u00adgra\u00adphed documents has also been signi\u00adfi\u00adcantly optimized, so that around 75,000 documents per year no longer need to be processed manually.<\/p>\n
<\/p>\n
Since the quality of text reco\u00adgni\u00adtion has also been improved for machine-generated documents, keyword searches for clas\u00adsi\u00adfi\u00adca\u00adtion purposes also deliver signi\u00adfi\u00adcantly better results. Overall, every impro\u00adve\u00adment in input manage\u00adment has a positive effect on the entire process.<\/p>\n
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FLE\u00adXI\u00adBI\u00adLITY CREATES SECURITY FOR FUTURE REQUI\u00adRE\u00adMENTS<\/h3>\n
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In general, fle\u00adxi\u00adbi\u00adlity is key in use cases such as EOS. New document classes can be easily developed by the team itself, quickly trained, and put into pro\u00adduc\u00adtion. The ability to now also flexibly combine OCR tech\u00adno\u00adlo\u00adgies opens up further potential for the company to meet future requi\u00adre\u00adments.<\/p>\n
<\/p>\n
OmnIA fits seam\u00adlessly into the system landscape at EOS, which is designed for maximum fle\u00adxi\u00adbi\u00adlity in order to integrate various systems, such as debt coll\u00adec\u00adtion systems. The ability to control Insiders\u2018 products via scripts or the Document Manager allows for a flexible response to new requi\u00adre\u00adments and systems.<\/p>\n
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<\/p>\n
PROACTIVE EXCHANGE ENSURES RAPID INNO\u00adVA\u00adTION CYCLES<\/h3>\n
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EOS Deutscher Inkasso-Dienst par\u00adti\u00adcu\u00adlarly values the com\u00admu\u00adni\u00adca\u00adtion on equal terms and the proactive sug\u00adges\u00adtions made by Insiders for opti\u00admi\u00adzing processes resulting from the con\u00adti\u00adnuous deve\u00adlo\u00adp\u00adment of products.<\/p>\n
<\/p>\n
Looking ahead, there are plans to automate further processes with Insiders solutions and expand their use to inter\u00adna\u00adtional markets. The fle\u00adxi\u00adbi\u00adlity of the solution allows new use cases, such as e\u2011invoices<\/a> or the digital pro\u00adces\u00adsing of receipts from the field coll\u00adec\u00adtion service, to be imple\u00admented quickly and repea\u00adtedly. The use of the Insiders Cloud<\/a> and the new pos\u00adsi\u00adbi\u00adli\u00adties of process auto\u00adma\u00adtion with LLM<\/a> is also a strategic goal for the coming years.<\/p>\n
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Lorem ipsum dolor sit amet, con\u00adsetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet, con\u00adsetetur sadipscing elitr, sed di<\/p>\n
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EOS Deutscher Inkasso-Dienst, a spe\u00adcia\u00adlist in receiv\u00ada\u00adbles manage\u00adment, processes around 2.5 million incoming documents every year \u2013 supported by AI solutions from Insiders. The flexible adap\u00adta\u00adbi\u00adlity and con\u00adti\u00adnuous impro\u00adve\u00adment of the solutions are a clear advantage in the constant change and growth of the debt coll\u00adec\u00adtion service provider. With the new Inte\u00adgra\u00adtion Layer for OCR [\u2026]<\/p>\n","protected":false},"author":24,"featured_media":87173,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","wp_typography_post_enhancements_disabled":false,"_mbp_gutenberg_autopost":false,"footnotes":""},"categories":[2,504,604,630],"tags":[],"class_list":["post-88224","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","category-customer-en","category-omina-en","category-success-story-customer-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/88224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/comments?post=88224"}],"version-history":[{"count":0,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/posts\/88224\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media\/87173"}],"wp:attachment":[{"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/media?parent=88224"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/categories?post=88224"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insiders.next-kmu.de\/en\/wp-json\/wp\/v2\/tags?post=88224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}